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Patient Concerns/Complaints

Your concerns, observations and questions are very important to us.  Your concerns and complaints are communicated to the management team and are evaluated by the center ownership.  There are several easy ways to communicate with us:

  1. Complete your survey that is given to you upon discharge.
  2. Call the facility and speak with a member of the management team at (972) 566-6171
  3. Call the Administrator at 972-566-4089
  4. Contact the Department of State Health Services Facility Licensing Group
    1100 West 49th St
    Austin, TX 78756
    1-800-973-0022  or   www.cms.hhs.gov/center/ombudsman.asp

Please feel free to let us know when you have had a good experience.  Complements are also communicated to the staff and are a great learning tool.

Medicare & Medicaid